michelle mah

M.S. in Software Management · College of Engineering

MS candidate focusing on the intersection of software systems and business strategy.

coursework: architecture and programming principles, product management, foundations of software management, integrated thinking for innovation

Software Engineering Diploma

admitted through the code to career program, receiving a scholarship valued at $16,000.

coursework: html, css, sass, javascript, react, node.js, mysql

Bachelor of Commerce · Smith School of Business

graduated with first class honours (highest distinction) — dean's honour list all years, queen's university excellence scholarship recipient (94% avg) · canada's premier business school (<6% acceptance rate).

coursework: data management & analytics, fintech & innovation, ai & analytics, project management

exchange semester at yonsei university, seoul 🇰🇷 · winter 2022

• Led technical discovery and solution design for enterprise, commercial, and SMB accounts, leveraging LogRocket to identify UI/UX friction points and architecting custom schemas to map unstructured data into structured organizational hierarchies
• Partnered with Product and Engineering to define requirements and launch a global search feature end-to-end, translating customer and market needs into a product roadmap and hosting a customer-facing webinar to drive adoption
• Diagnosed and resolved technical onboarding blockers by analyzing Zendesk support trends and session data, reducing manual troubleshooting time by 15% and ensuring high-integrity data flow for prospective clients
• Synthesized field insights from Zendesk and LogRocket into actionable product feedback, collaborating with Product teams to refine internal data flows and improve end-to-end customer onboarding

• Partnered with Enterprise AEs to drive technical qualification for Pharma accounts, utilizing usage-signal analysis and data trends to identify $4.7M in expansion ACV
• Spearheaded data-driven health monitoring, identifying churn risks by analyzing customer engagement metrics across a complex, regulated enterprise portfolio
• Managed cross-functional workstreams between Sales and Product to resolve operational bottlenecks in complex, regulated data deployments
• Consistently ranked on the #1 GTM team in North America for performance

• Coordinated cross-functional workflows between product, marketing, and operations teams to align on priorities and accelerate execution of key initiatives
• Supported data-driven product decisions by conducting SEO analysis and customer research, identifying conversion bottlenecks and contributing to a 10% improvement in website conversion rates