♡ michelle mah ♡

about me ✿

Hi, I'm Michelle! 👋

A tech enthusiast with a business mindset — I graduated from Queen's University with a degree in Commerce, and I'm heading to Carnegie Mellon for my M.S. in Software Management.

I'm passionate about the intersection of technology and business — currently working as a Solutions Engineer where I translate complex product capabilities into real customer value. I love being in that space between technical depth and human impact.

When I'm not working, you'll find me hunting down the perfect matcha 🍵, rating new spots on Beli 🍽️, eating mango pomelo sago, taking in the ocean views in SF 🌊, or losing hours in a cozy game of Stardew Valley 🎮

✉️ [email protected] — let's connect!

currently ✦

incoming MSSM @ CMU
solutions engineer @ organimi
toronto, on → sf bay area aug 2026
open to: solutions engineering, TPM / PM, TAM
canadian 🍁 · tn visa eligible

education ♡

Carnegie Mellon University

aug 2026 – dec 2027

M.S. in Software Management · College of Engineering ✦

MS candidate focusing on the intersection of software systems and business strategy — coursework spanning software architecture, product management, engineering leadership, and technology innovation.

joint program across the College of Engineering, Tepper School of Business, and School of Design

BrainStation

mar 2024 – jun 2024

Software Engineering Diploma ✦

admitted through the code to career program, receiving a scholarship valued at $16,000.

coursework: html, css, sass, javascript, react, node.js, mysql

Queen's University

sep 2019 – jun 2023

Bachelor of Commerce · Smith School of Business ✦

graduated with first class honours (highest distinction) — dean's honour list all years, queen's university excellence scholarship recipient (94% avg).

coursework: data management & analytics, fintech & innovation, ai & analytics, project management

exchange semester at yonsei university, seoul 🇰🇷 · winter 2022

experience ✦

Solutions Engineer @ Organimi

mar 2026 – present

Lead technical discovery and solution design for enterprise accounts, identifying UI/UX friction points and architecting custom schemas to map unstructured data into relational organizational structures
Diagnose and resolve technical onboarding blockers by analyzing Zendesk support trends and session data, reducing manual troubleshooting time by 15% and ensuring high-integrity data flow for prospective users
Partner with Engineering to debug API-level integration issues (SSO, SFTP, Webhooks), utilizing technical logs to ensure seamless data synchronization between customer HRIS systems and the platform
Synthesize field insights from Zendesk into actionable product feedback, collaborating with Product to refine internal data flows and improve the end-to-end onboarding experience

GTM @ Salesforce

jun 2024 – mar 2026

Partnered with Enterprise AEs to drive technical qualification for Pharma accounts, utilizing usage-signal analysis and data trends to identify $4.7M in expansion ACV
Spearheaded data-driven health monitoring, identifying churn risks by analyzing customer engagement metrics across a complex, regulated enterprise portfolio
Managed cross-functional workstreams between Sales and Product to resolve operational bottlenecks in complex, regulated data deployments
Consistently ranked on the #1 GTM team in North America for performance

projects ✿

auto-pulled from my github ♡ see all →

loading projects ✦…

skills & tools ♡

JavaScript TypeScript React Python SQL HTML / CSS Figma Git Notion Salesforce CRM REST APIs Postman Webhooks LogRocket Zendesk Technical Demos & Pre-Sales Solution Scoping

say hi ✿

i'd love to chat about roles in solutions engineering, tech, or anything at the intersection of people and product! :)

email me linkedin github

michelle mah ✦